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| Example: install toner cartridge |
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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Grinding Noise
Remove and Re-install the Toner (Dry Ink) Cartridge and the Drum Cartridge . NOTE: The Toner Cartridge must be removed before removing the Drum Cartridge. Re-install the Toner Cartridge in the machine, and make sure that the Sump door on the Toner Cartridge is open. more...
- Paper Jams or Tray Misfeeds When Copying
Pull the paper tray straight out of the machine until it stops, then tilt it upwards so the paper tray clears the stops on the paper tray rails. Remove paper from the Alternate Paper Tray (Bypass Tray) on the right side of machine. To clear the Paper Feed area: NOTE: Make sure that the Alternate Paper Tray (Bypass Tray) is lowered. more...
- Fuser Does Not Reach Operating Temperature and Will Not Come to a Ready State
Press [C] (Clear), press [Image Quality], press [C] (Clear) again, press [Image Quality] again. A customer installable 'Customer Self Service WorkCentre Fuser Lamp Kit' is available for customers willing to perform the replacement, otherwise service is required. See the Related Items below for additional information regarding the instructions to install the 'Customer Self Service WorkCentre Fuser Lamp Kit' and ordering information. more...
- Black Lines on Copies
Remove and Re-install the Toner (Dry Ink) Cartridge and the Drum Cartridge . NOTE: The Toner Cartridge must be removed before removing the Drum Cartridge. The Toner Cartridge must be removed before removing the Drum Cartridge. more...
- Paper Jam in the Automatic Document Feeder (ADF)
Remove Paper From the Automatic Document Feeder (ADF) Input and Exit Areas . NOTE: The Feeding Roller Cover is the top cover on the Automatic Document Feeder (ADF) where the originals are first fed. Power OFF the Machine, Manually Feed Card Stock Through the Automatic Document Feeder (ADF), Power ON . more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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